Episode 1216 – Hiring Headaches? How to Build a Reliable Cleaning Team Without the Stress
Tackling Hiring Headaches in the Cleaning Business
Grow My Cleaning Company’s latest podcast dives deep into the struggles cleaning company owners face with hiring and managing teams. Joined by co-host Lindsay Bjorklund, Mike addressed a question from a listener, Urania, who expressed her frustrations with finding reliable workers while balancing tight budgets and customer expectations. Here’s a breakdown of Mike’s advice for overcoming these challenges and growing a cleaning business effectively.
Reframing the Fear of Hiring
Urania shared common fears: hiring unreliable cleaners, managing breakage or theft, and the general struggle to find good help without breaking the bank. Mike’s advice? Shift the focus. Instead of dwelling on what could go wrong, look at the possibilities of building a thriving team. He highlighted that many successful cleaning companies face similar challenges but overcome them with systems, core values, and belief in the business.
Finding the Right Fit for Your Team
A recurring theme in the discussion was aligning with the right team members. Mike encouraged owners to stop worrying about the “too many” who don’t fit their criteria. Instead, focus on the “few” who do. For instance, if candidates demand under-the-table pay or don’t meet professional standards, they aren’t a match. Mike compared the search to dating: you only need a few good fits, not to please everyone.
Managing Risks with Confidence
Mike addressed the fear of breakage, theft, or subpar work. These risks are part of any business, he explained, but systems can minimize them. Businesses should hire team members who align with core values, provide insurance for incidents, and be prepared to address issues when they arise. “Stuff happens,” Mike noted, emphasizing the importance of context and preparedness over fear.
Staying Focused and Building Systems
Lastly, Mike touched on the importance of focus. Whether in hiring or customer service, trying to serve everyone dilutes success. He advised against blending residential and commercial cleaning, as it splits energy and resources. Instead, businesses should specialize and refine their systems to build a reputation for excellence in one area.
Wrap-Up: Focus on Growth, Not Fear
Mike concluded with a motivational message: instead of dwelling on what might go wrong, visualize what could go right. Building a strong team, achieving financial success, and serving happy clients are all within reach for cleaning company owners willing to embrace systems, core values, and a positive mindset. By focusing on solutions rather than problems, owners can take their cleaning businesses to new heights—without breaking a sweat!